Privacy Policy – Veralba Energy

This website is owned and operated by Veralba Energy (“we”, “our”, “us”). By accessing and using this website, you agree to the terms outlined in this Privacy Policy.
We may update or amend this Privacy Policy at any time at our discretion. Any changes will be published on this page. This policy should be read alongside any other applicable terms and conditions on our website. We are not responsible for the privacy practices of third-party websites that may be linked from our site.
Commitment to Privacy
We value the privacy of our website visitors and are committed to protecting any personal information collected. This policy explains how we collect, use, and manage your personal information in accordance with applicable Australian privacy laws.
Collection of Personal Information
We only collect personal information that you voluntarily provide to us. This may occur when you submit an enquiry, request a service, or interact with our website.
Personal information may include:
● Name
● Email address
● Phone number
● Address
● Any additional information relevant to your enquiry or service request
Use of Personal Information
We use your personal information only for the purpose for which it was provided, including:
● Responding to enquiries
● Providing products or services
● Improving our services
We may also use your information for related purposes where appropriate, unless otherwise disclosed at the time of collection.
Records of correspondence may be retained for administrative, record-keeping, and backup purposes.
Registration and Customer Information
If you register with us or engage our services, you may be asked to provide additional information to enhance your experience. Registration is optional, and you may update your details at any time.
Payment Information
Any payment details, including credit card information, are used solely for processing transactions and are not stored longer than necessary.
Disclosure of Information
We will not disclose your personal information without your consent unless:
● It is required by law
● It is necessary to provide our services
● It is required to protect our legal rights or prevent harm
We may share your information with trusted third-party providers who assist us in delivering our services. These parties are required to handle your information securely and in accordance with privacy laws.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. While we strive to ensure the security of all information transmitted online, no method of transmission is completely secure.
Our employees and contractors are required to maintain confidentiality of personal information.
Website Usage Information
IP Addresses
We may collect your IP address to help diagnose issues and improve our services. This data is generally aggregated and not used to identify individuals.
Cookies
We use cookies to enhance your browsing experience and improve website functionality. Cookies may store session information and help us analyse site usage.
Access and Correction
We aim to keep your personal information accurate and up to date. You may contact us at any time to access or correct your personal information.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and recommend reviewing their policies before sharing your information.
Contact and Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us and we will address your concerns promptly.
For more information about privacy in Australia, you can visit the Office of the Australian Information Commissioner (OAIC) website.